Privacy policy
PRIVACY POLICY
Last updated: August 4, 2026
This Privacy Policy describes how Dalian Yishi E-commerce Co., Ltd. (大连一十电子商务有限责任公司), trading as ZHIBAI Atelier (“ZHIBAI Atelier,” “ZHIBAI,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information when you visit ysboc.com, purchase products from us, contact us, or otherwise use our online store and related services (collectively, the “Services”).
Our online store is powered by Shopify. Shopify provides the ecommerce platform that enables us to offer the Services.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how personal information is handled as described below.
1. PERSONAL INFORMATION WE COLLECT
“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with the Services, we may collect or process the following categories of information.
Contact and identity information, including your name, email address, telephone number, billing address, shipping address, and other contact details.
Order and transaction information, including products viewed, placed in a cart, ordered, returned, refunded, or cancelled, as well as order numbers, transaction history, delivery status, and customer-support history.
Payment and billing information, including your selected payment method, billing details, payment confirmation, transaction details, and information processed by Shopify and authorized payment providers. We generally do not receive or store complete payment-card numbers.
Account information, including login credentials, account preferences, saved addresses, and account settings, where customer accounts are available.
Communications, including information you provide when contacting customer support, requesting a return or refund, reporting a damaged item, submitting photographs or documents, or otherwise communicating with us.
Device and technical information, including your IP address, browser type, device type, operating system, network information, cookie identifiers, and other technical identifiers.
Usage information, including how you access, browse, and interact with our website, products, pages, emails, advertisements, and other Services.
Marketing and preference information, including your communication preferences, consent choices, and interactions with marketing messages.
Content you choose to submit, such as product reviews, photographs, comments, feedback, or other materials, where those features are available.
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
Directly from you, including when you visit the website, place an order, create an account, contact us, request support, submit a return request, or provide information through the Services.
Automatically from your browser or device through cookies, pixels, log files, and similar technologies.
From Shopify and service providers that support our store, payments, fraud prevention, analytics, customer service, order fulfilment, and delivery.
From advertising, analytics, social-media, and business partners, where permitted by applicable law and subject to your privacy choices.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes.
Providing the Services. We use personal information to display products, operate the website, maintain customer accounts, respond to requests, and provide customer support.
Processing purchases and payments. We use personal information to process orders, confirm payments, issue receipts, detect payment errors, and manage cancellations or refunds.
Order fulfilment and delivery. We use personal information to prepare orders, arrange shipping, provide delivery updates, correct delivery information where possible, and communicate with carriers and fulfilment providers.
Returns, refunds, and product support. We use personal information to review return or refund requests, investigate damaged, defective, incorrect, missing, or materially misdescribed items, verify supporting evidence, arrange approved return shipping, and process approved refunds.
Operational terms relating to shipping charges, free-shipping thresholds, delivery estimates, return eligibility, return costs, refunds, and Final Sale products are governed by our Shipping & Delivery Policy and Returns & Refunds Policy. This Privacy Policy explains how personal information connected with those processes is handled.
Communicating with you. We use personal information to answer questions, provide order and account notices, respond to complaints, and maintain our customer relationship.
Security and fraud prevention. We use personal information to authenticate users, prevent unauthorized transactions, detect fraud or abuse, protect the website, and maintain the security and integrity of the Services.
Improving the Services. We may use personal information to understand website performance, troubleshoot technical issues, improve navigation, analyze customer interests, and develop or improve products and services.
Marketing and advertising. Subject to applicable law and your choices, we may use personal information to send promotional emails and to display or measure online advertising. You may unsubscribe from promotional emails using the unsubscribe link included in those messages.
Legal and regulatory purposes. We may use personal information to comply with applicable laws, accounting and tax obligations, lawful government requests, court orders, investigations, disputes, and the enforcement of our terms and policies.
4. LEGAL BASES FOR PROCESSING
Where the General Data Protection Regulation, the UK GDPR, or similar data-protection laws apply, we process personal information on one or more of the following legal bases.
Performance of a contract. We process information as necessary to accept and process payments, fulfil orders, arrange delivery, manage returns and refunds, maintain customer accounts, and provide requested support.
Compliance with legal obligations. We process information where necessary to comply with tax, accounting, consumer-protection, fraud-prevention, regulatory, and lawful government-request requirements.
Legitimate interests. We process information where reasonably necessary to operate, secure, analyze, improve, and protect the Services and our business, provided that those interests are not overridden by your rights and interests.
Consent. Where required by applicable law, we rely on consent for certain marketing communications, personalized advertising, analytics, and non-essential cookies or similar technologies. You may withdraw consent at any time without affecting processing that occurred before withdrawal.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients where reasonably necessary for the purposes described in this Privacy Policy.
Shopify, which hosts and supports our ecommerce store.
Payment processors and financial-service providers that process payments, refunds, fraud checks, and payment confirmations.
Shipping carriers, logistics providers, customs-service providers, and fulfilment partners that deliver orders or handle approved returns.
Technology, hosting, cloud-storage, security, analytics, customer-service, email, and website-support providers.
Advertising and marketing partners, subject to applicable law, cookie choices, and opt-out rights.
Professional advisers, regulators, law-enforcement authorities, courts, or government agencies where disclosure is required or permitted by law.
A purchaser, successor, administrator, or adviser in connection with a merger, acquisition, restructuring, financing, insolvency, or transfer of all or part of our business.
We may also disclose information when you direct us to do so or otherwise provide consent.
We do not sell personal information for money. However, certain advertising, analytics, or cookie-based activities may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, you may exercise the relevant opt-out rights described below.
6. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, maintain shopping-cart functions, improve performance, analyze traffic, prevent fraud, and support advertising.
Essential technologies are used where necessary for the website and checkout to function.
Where required by applicable law, non-essential analytics, advertising, or personalization technologies will be used in accordance with the consent and privacy choices available through our website.
You may also control certain cookies through your browser settings. Restricting cookies may affect some website features.
7. RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify.
Information submitted through the Services may be transmitted to and processed by Shopify and other service providers in countries other than the country where you reside.
In some circumstances, Shopify processes personal information on our behalf to provide the ecommerce platform. Shopify may also process certain information for its own purposes when providing enhanced services, as described in Shopify’s terms and privacy materials.
To learn more about Shopify’s processing of consumer information, visit:
https://www.shopify.com/legal/privacy/consumers
To exercise rights relating to information processed by Shopify, visit:
https://privacy.shopify.com/en
8. THIRD-PARTY WEBSITES AND SERVICES
The Services may contain links to websites, applications, payment services, social-media platforms, or other services operated by third parties.
We do not control and are not responsible for the privacy, security, accuracy, or practices of third-party services. You should review their privacy notices before providing personal information.
9. INTERNATIONAL TRANSFERS
We operate from China and use Shopify and other international service providers.
Your personal information may therefore be transferred to, stored in, or processed in countries other than the country where you reside.
Where applicable law requires safeguards for international transfers, we and our service providers will rely on recognized transfer mechanisms, contractual protections, adequacy decisions, or other lawful safeguards.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors including:
The duration of a customer account or business relationship;
The time needed to fulfil an order or resolve a return, refund, delivery issue, dispute, or customer-service request;
Legal, tax, accounting, customs, regulatory, fraud-prevention, and recordkeeping obligations;
The need to establish, exercise, or defend legal claims.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.
11. SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, storage system, transmission method, or security measure is completely secure. We cannot guarantee absolute security.
Please do not send complete payment-card details, passwords, identity documents, or other highly sensitive information through ordinary email unless we specifically request a lawful and secure method.
12. YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live and subject to applicable law, you may have some or all of the following rights:
The right to request access to personal information we hold about you;
The right to request correction of inaccurate or incomplete information;
The right to request deletion of personal information;
The right to receive a portable copy of certain information;
The right to object to or request restriction of certain processing;
The right to withdraw consent where processing is based on consent;
The right to opt out of certain sales, sharing, or targeted advertising;
The right to appeal a decision relating to a privacy request, where applicable;
The right to lodge a complaint with a competent data-protection authority.
To exercise a privacy right relating to information controlled by ZHIBAI Atelier, contact:
support@ysboc.com
Please include sufficient information for us to understand and respond to your request.
We may need to verify your identity before completing a request. Where permitted by law, you may appoint an authorized agent, but we may require proof of authorization and identity verification.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
13. GLOBAL PRIVACY CONTROL AND MARKETING CHOICES
Where required by applicable law and technically supported, we may recognize Global Privacy Control signals as a request to opt out of certain sales or sharing for the browser or device sending the signal.
You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email.
Even after you unsubscribe from marketing, we may continue to send non-promotional messages relating to orders, payments, delivery, returns, refunds, security, or customer support.
14. CHILDREN’S PRIVACY
The Services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information directly from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us, contact support@ysboc.com so that we can review and, where appropriate, delete the information.
15. COMPLAINTS
If you have a complaint about how we handle personal information, contact us using the details below.
Depending on where you live, you may also have the right to submit a complaint to the data-protection or privacy authority responsible for your jurisdiction.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers, legal requirements, or privacy practices.
We will publish the revised policy on this website and update the “Last updated” date. Where required by applicable law, we will provide additional notice.
17. RELATED STORE POLICIES
Shipping & Delivery Policy:
https://ysboc.com/pages/shipping-delivery
Returns & Refunds Policy:
https://ysboc.com/pages/returns-refunds
Terms of Service:
https://ysboc.com/policies/terms-of-service
18. CONTACT AND DATA CONTROLLER
Data Controller and Store Operator:
Dalian Yishi E-commerce Co., Ltd.
大连一十电子商务有限责任公司
Trading as:
ZHIBAI Atelier
Registered address:
Room 3, 7th Floor, Unit 2, No. 17,
Quanshui N2 District, Ganjingzi District,
Dalian, Liaoning 116037, China
Email:
support@ysboc.com
Telephone:
+86 138 8954 4454