Returns & Refunds

Please inspect your order promptly after delivery.

If an item arrives damaged, genuinely defective, incorrect, or materially different from its description, please contact us as soon as reasonably practicable and preferably within 7 calendar days after delivery at support@ysboc.com.

Please include your order number, a clear description of the issue, photographs of the item, outer and inner packaging, the shipping label, and any visible damage. Please do not discard the item, packaging, or shipping label until we have reviewed your request.

The suggested 7-day contact period helps us investigate transit damage and order issues promptly, but it does not limit any statutory consumer right that cannot lawfully be excluded or waived.

Depending on the circumstances, availability, and applicable law, we may offer a refund, replacement, or another appropriate remedy. Store credit will only be offered with the customer’s agreement. An identical replacement cannot be guaranteed for one-of-a-kind, handmade, or limited pieces.

If a return is required, we will provide written return instructions. For an approved return involving an item that is damaged, genuinely defective, incorrect, materially misdescribed, or affected by an error by ZHIBAI Atelier, we will cover or reimburse reasonable return shipping costs under the approved arrangement.

For an eligible change-of-mind return under our voluntary return policy, contact support@ysboc.com within 14 calendar days after the item is delivered.

If multiple items from one order are delivered separately, the 14-day period begins on the day the final item from that order is delivered.

For a voluntary change-of-mind return, please contact us before sending any item back. You must first receive written return instructions and use only the authorized return address confirmed by our customer-service team. We do not publish a return address for unsolicited returns.

For an approved voluntary change-of-mind return, after receiving written return instructions, the item must be handed to the return carrier within 14 calendar days, unless applicable law requires a different period.

This voluntary return window does not replace any mandatory cancellation, withdrawal, return, refund, repair, replacement, or consumer-guarantee right. Where applicable law provides a statutory cancellation or withdrawal right, you may exercise that right by sending us a clear statement of your decision to cancel or withdraw within the applicable statutory period; prior approval by ZHIBAI Atelier is not required. Unless applicable law provides otherwise, the item must be handed to the return carrier within 14 calendar days after you notify us of your withdrawal. Where applicable law provides a longer or different mandatory period, that law will apply.

For a voluntary change-of-mind return, the item must be in the same condition in which it was delivered. It must be unused, unbroken, clean, undamaged, complete with any included accessories, and packed in the original packaging or equally protective packaging.

Ceramics are fragile. Customers are responsible for packing return items safely. If an item is damaged in return transit because of insufficient packaging, the refund may be reduced or declined, subject to applicable law.

Use a tracked return service and keep the shipment receipt or other proof of posting until the return and refund are complete.

Because ceramics are fragile, we strongly recommend purchasing shipping insurance that covers the value of the returned item.

For an approved voluntary change-of-mind return, the customer is responsible for the return shipping cost and may choose the return carrier.

Please use tracked shipping, retain proof of posting, and strongly consider shipping insurance that covers the value of the returned ceramics.

For voluntary returns outside any mandatory statutory withdrawal right, the customer remains responsible for a customer-arranged return shipment until it is received by ZHIBAI Atelier, to the extent permitted by applicable law.

If a customer-arranged return shipment is lost or damaged, the customer should submit a claim to the carrier or insurer selected by the customer. Where available, ZHIBAI Atelier will provide reasonable photographs or documents to assist with the claim.

Any reduction or refusal of a refund must be based on documented circumstances and actual loss and will apply only to the extent permitted by applicable law.

Where mandatory law provides different rules regarding valid proof that an item has been returned, those mandatory rules will apply.

The original outbound shipping charge actually paid by the customer is generally non-refundable for a voluntary change-of-mind return, except where applicable law requires the refund of standard delivery costs.

Duties, taxes, customs charges, clearance fees, brokerage fees, and import charges that were not collected or retained by ZHIBAI Atelier are generally not refundable by us, except where applicable law requires otherwise.

If an order qualified for free shipping, we will not deduct a hidden or imputed outbound shipping charge merely because the order originally received free shipping.

For an approved return involving an item that is damaged, genuinely defective, incorrect, materially misdescribed, or affected by an error by ZHIBAI Atelier, we will cover or reimburse reasonable return shipping costs under the approved arrangement.

ZHIBAI Atelier does not charge a fixed restocking fee for approved voluntary returns.

ZHIBAI Atelier does not charge a fixed return-handling fee for approved voluntary returns.

Any non-refundable cost must be expressly described in this policy and remains subject to applicable law.

The following items are not eligible for change-of-mind returns or exchanges under our voluntary return policy:

Final Sale status does not affect the customer’s rights where an item arrives damaged, defective, incorrect, materially different from its description, or where applicable law provides otherwise.

Where applicable consumer law gives a customer a cancellation or return right despite a Final Sale label, that legal right will apply.

A handmade, limited, or one-of-a-kind item is not automatically treated as personalized or custom-made unless it was made or altered according to the customer’s individual specifications.

Handmade ceramics may show minor variations in shape, dimensions, glaze, color, texture, brushwork, kiln marks, or surface details.

These differences are natural characteristics of handmade work and are not automatically considered defects or quality issues.

Please review product photographs, dimensions, descriptions, handmade-variation notes, and included-item information carefully before purchasing.

Gift-box colors, patterns, materials, and appearance details may vary. Packaging shown on a product page is for reference only unless the exact packaging is expressly identified as included with the product. Where specific packaging is expressly listed as included, the applicable product-page description will apply.

Tea-table props, books, branches, furniture, and other styling items shown in photographs are not included unless they are expressly listed under Set Includes.

After receiving and inspecting an approved return, we will notify you whether the refund has been approved.

Approved refunds are returned to the original payment method.

For an approved voluntary return, we will normally submit the refund within 10 calendar days after we receive and inspect the returned item. Banks, card issuers, and payment providers may require additional time to post the refund to your account.

Where a mandatory statutory cancellation or withdrawal right applies, the refund will be processed within the timeframe required by the applicable law.

Where applicable law requires the refund of standard delivery charges, those charges will be refunded as required.

For damage, return, or refund questions, contact support@ysboc.com.

For a voluntary change-of-mind return, do not send a return before receiving written return instructions. Use only the authorized return address confirmed by our customer-service team for the approved return.

Store Operator:
Dalian Yishi E-commerce Co., Ltd.
大连一十电子商务有限责任公司

Trading Brand:
ZHIBAI Atelier

This is ZHIBAI Atelier’s voluntary return policy. If applicable law provides a longer cancellation, withdrawal, return, refund, repair, replacement, or consumer-guarantee right, that legal right takes priority. Nothing in this policy limits any consumer right that cannot lawfully be excluded or waived.