Returns & Refunds

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us as soon as possible and, where practicable, within 3 calendar days of delivery at support@ysboc.com.

Please include your order number, a clear description of the issue, photographs of the item, outer and inner packaging, the shipping label, and any visible damage. Please do not discard the item, packaging, or shipping label until we have reviewed your request.

The suggested 3-day reporting period helps us investigate transit damage promptly, but it does not limit any consumer right that cannot lawfully be excluded.

Depending on the circumstances, availability, and applicable law, we may offer a refund, replacement, or another appropriate remedy. Store credit will only be offered with the customer’s agreement. An identical replacement cannot be guaranteed for one-of-a-kind or master-made pieces.

If a return is required, we will provide instructions. Reasonable return shipping costs for an eligible damaged, defective, incorrect, or materially misdescribed item will be handled according to the cause, the agreed resolution, and applicable law.

For eligible change-of-mind returns under our voluntary return policy, contact support@ysboc.com within 7 calendar days of delivery.

Our voluntary change-of-mind return window is 7 calendar days. This does not replace any mandatory consumer rights. Customers in the United Kingdom and European Union generally have a statutory right to notify us of withdrawal within 14 days of delivery, subject to applicable exceptions. Where local law provides a longer or different mandatory period, that law will apply.

Please contact us before sending any item back. Returns sent without prior contact or return instructions may be delayed or may not be accepted under our voluntary return policy. This process does not limit statutory rights provided by applicable law.

After receiving return instructions, approved items must be shipped within 7 calendar days of approval, unless applicable law provides a different period.

For a voluntary change-of-mind return, the item must be in the same condition in which it was delivered. It must be unused, unbroken, clean, undamaged, complete with any included accessories, and packed in the original packaging or equally protective packaging.

Ceramics are fragile. Customers are responsible for packing return items safely. If an item is damaged in return transit because of insufficient packaging, the refund may be reduced or declined, subject to applicable law.

We recommend using a tracked and adequately insured return service.

Customers are responsible for return shipping costs for voluntary change-of-mind returns.

For voluntary change-of-mind returns outside any statutory cancellation or withdrawal right, original shipping fees, return shipping fees, duties, taxes, customs charges, clearance fees, and import fees are generally non-refundable.

Where a return results from our error, an eligible damaged or defective item, or where applicable law requires otherwise, the relevant shipping charges and fees will be handled according to the circumstances and applicable law.

Any extra amount paid for expedited or upgraded shipping is generally non-refundable, except where applicable law requires otherwise.

For approved voluntary change-of-mind returns made outside any mandatory statutory cancellation or withdrawal right, a 15% restocking and handling fee will be deducted from the returned item’s purchase price.

This fee applies only when a customer chooses to return an otherwise eligible item for personal reasons, such as changing their mind or no longer wanting the item.

This fee does not apply if the item arrives damaged, defective, incorrect, materially not as described, if the return results from an error by ZHIBAI Atelier, or where applicable law requires otherwise.

The 15% restocking and handling fee does not limit any mandatory cancellation, withdrawal, refund, repair, replacement, or consumer-guarantee right provided by applicable law.

The following items are not eligible for change-of-mind returns or exchanges under our voluntary return policy:

Final Sale status does not affect the customer’s rights where an item arrives damaged, defective, incorrect, materially different from its description, or where applicable law provides otherwise.

Where applicable consumer law gives a customer a cancellation or return right despite a Final Sale label, that legal right will apply.

Handmade ceramics may show minor variations in shape, dimensions, glaze, color, texture, brushwork, kiln marks, or surface details.

These differences are natural characteristics of handmade work and are not automatically considered defects or quality issues.

Please review product photographs, dimensions, descriptions, handmade-variation notes, and included-item information carefully before purchasing.

Gift-box colors, patterns, materials, and appearance details may vary. Packaging shown on a product page is for reference only and does not guarantee identical packaging.

Tea-table props, books, branches, furniture, and other styling items shown in photographs are not included unless they are expressly listed under Set Includes.

After receiving and inspecting an approved return, we will notify you whether the refund has been approved.

For an approved voluntary change-of-mind return made outside any mandatory statutory cancellation or withdrawal right, the refund amount will reflect the applicable 15% restocking and handling fee and any other non-refundable costs described above.

Approved refunds will be submitted to the original payment method within 10 business days after we receive and inspect the returned item, or sooner where required by applicable law. Banks, card issuers, and payment providers may require additional time to post the refund to your account.

Where applicable law requires the refund of standard delivery charges, those charges will be refunded as required.

For damage, return, or refund questions, contact support@ysboc.com.

This is ZHIBAI Atelier’s voluntary return policy. If applicable law provides a longer cancellation, withdrawal, return, refund, repair, replacement, or consumer-guarantee right, that legal right takes priority. Nothing in this policy limits any consumer right that cannot lawfully be excluded or waived.