EU, UK & Norway Return Policy
LAST UPDATED: JULY 23, 2026
Scope
This return policy applies to orders delivered to European Union member states, the United Kingdom, and Norway.
14-Day Cancellation and Return Window
Customers may notify ZHIBAI Atelier that they wish to cancel an eligible online purchase within 14 calendar days after delivery.
To exercise this right, contact support@ysboc.com within the 14-day period and include your order number.
After notifying us of the cancellation, the customer must return the item within 14 calendar days, unless applicable law provides a longer period.
Return Condition
Customers may inspect and handle the item only as reasonably necessary to establish its nature, characteristics, and condition.
The customer may be responsible for any reduction in value caused by handling beyond what would normally be permitted when examining an item in a physical store.
Ceramic items must be returned complete and securely packed in the original packaging or equally protective packaging.
Return Shipping and Fees
Customers are responsible for the direct cost of return shipping for eligible change-of-mind returns, unless ZHIBAI Atelier agrees otherwise or applicable law requires otherwise.
The 15% restocking and handling fee described in our general voluntary return policy does not apply to a return made under a mandatory statutory cancellation or withdrawal right.
Where required by applicable law, the original standard delivery charge will be refunded. Any additional amount paid for expedited or upgraded delivery is generally not refundable beyond the cost of standard delivery.
Refunds
Refunds will be issued to the original payment method without undue delay and within the period required by applicable law.
Where permitted by law, ZHIBAI Atelier may withhold the refund until the returned item is received or the customer provides evidence that the item has been sent back.
Damaged, Defective, Incorrect, or Misdescribed Items
If an item arrives damaged, defective, incorrect, or materially different from its description, contact support@ysboc.com as soon as possible.
Please include the order number and clear photographs of the item, packaging, shipping label, and visible damage.
Eligible remedies and return shipping costs will be handled according to the circumstances and applicable consumer law.
Exceptions
Custom-made or clearly personalized products may be excluded from change-of-mind cancellation rights where permitted by applicable law.
A Final Sale label does not remove any mandatory right relating to damaged, defective, incorrect, or materially misdescribed goods, or any other consumer right that cannot lawfully be excluded.
Contact
Email: support@ysboc.com
Nothing in this policy limits any mandatory consumer right provided by applicable law.